Booking Process

The booking process is really simple.

Follow these 4 steps and receive your tickets per email:

  1. Choose the activity you wish to join, click on “Book Now”.
  2. Choose the date you want – tip – when an activity is fully booked the date square will be red and if it is not operational, it will be grey.  Only dates in green are available to choose. After selecting the date, (some activities have multiple options so please ensure you have selected the correct time before clicking “next”) select the number of people (adults, children and infants) participating.  Each activity may have different age ranges to determine adults, children or infants.Many activities offer complimentary transport service from some resorts.  Tick this option (where shown) and indicate your hotel in order to arrange complimentary transport (the time and collection point will be generated automatically).  Click “next”.
  3. Complete your information – Full name, Email, Telephone, Hotel in Gran Canaria.  For some activities you will be asked to confirm any special dietary requirements or special information.  Re-check your reservation information – date of activity, number of participants and select payment form (Credit/debit card or Paypal). Insert the details of your credit/debit card of log in to your Paypal account and authorise the payment.
  4. After submitting your payment successfully, you’ll receive an instant confirmation per email that includes your voucher. The voucher will include details of if the activity provider accepts digital or printed voucher.  It will also include details of your collection point and time (when provided) or a meeting point and time.  Where you have paid a reservation fee only, the voucher will confirm the amount to be paid to the Activity provider on the date of your activity.Have fun!

I made a mistake during my reservation, what can I do?

If you made a mistake during the booking process, don’t worry!. Please contact us as soon as possible using our contact form and we will be glad to help you.

How do I get my tickets?

Once the reservation is complete, you will receive a confirmation email.  Most activities are instantly confirmed by email as soon as you reserve. However, some activity organizers need to confirm your reservation manually, normally within 48 hours. This may take longer on weekends.

Where does my activity take place? Where is the meeting point? Where do the pick-up and drop-off take place?

You will find your activity’s meeting point or collection point and time in the voucher that you receive by email. It provides you specific information and instructions.
If this information is not stated on the voucher, you can use the contact information on your voucher to arrange a meeting point with the activity organizer or contact usto assist you.

Payment

How can I pay?

Pay securely online using a credit card, debit card or Paypal.

Is my payment secure?
Absolutely yes. Our online payment system is 100% secure. We use internationally recognized and secure payment systems to process your credit card transactions or Paypal transactions. It encrypts your data to protect you against unauthorised transactions and fraud. To maintain your security, please do not send payments directly to the private tour guide outside of our secure site.

Your credit card will be charged once you book. If for any reason the local organizer does not accept your booking, the amount will be credited to the original account it was taken from.

What do I need to bring to my activity?

You will need a copy of your voucher or ticket. In some cases, it may be enough to show your voucher or ticket on your mobile device but every tour or activity organizers accept printed copies. It will be specified on the voucher.

It may also be necessary to bring a photo ID for all participants or the lead participant named on the voucher.  In case of needing also an ID of each participant in the activity, it will be stated on the voucher.

In your voucher you can also find any additional items required for the activity such as a driving license, if you are going on a driving excursion, or recommendations for your own comfort such as bringing sunscreen and a bottle of water to an outdoor activity. You can also find this information in the activity page of our site.

I have not received my voucher or ticket

If you have not received your voucher or ticket within 48 hours after you made the reservation, please contact us.

Cancelation policy

Each local organizer has a different cancellation policy, which is shown on the tour or activity page of our website. Generally the cancelation policy is with 48 hours notice for a full refund.  If you cancel your activity after the deadline and it is due to a serious cause or beyond your control, please contact us and we’ll try to find a solution.

Cancelation for bad weather

All activities will take place throughout the year even if it rains. If the weather conditions are extreme (for example a heavy storm) and the organizer cancels the tour, you’ll either be refunded immediately or be able to do the activity on another day.  For this reason, it is very important that we have correct contact details for your party, so that, in the case of a last minute cancellation, we are able to contact you immediately.

Can I cancel my reservation?

If for any reason your plans change and you must cancel your reservation, there is no problem. You can easily cancel your activity for a full refund if you do it a 48hours in advance.

If this is not your case, You can find information about our cancellation policy here.

Can I change the refund payment method if the activity is cancelled?

If the activity is cancelled or if you cancel it, you’ll be refunded by crediting the same payment method used to book the activity. This operation is automatic and cannot be modified for security reasons.

Change booking date

Yes you can, subject to availability.   Please send us an email indicating the booking reference and the day you want to change it to. All changes are subject to availability of the activity and must be made 72 hours before the date of your original booking.

Special rates for groups or for bookings for more than one activity

It depends on the amount of passengers in your group and how many activities.  Our group discounts (which can vary from one activity provider to another) can start from 10 adults.  If you book more than 4 activities, we can try to negotiate a special rate for you.  Please contact us for more details.

Contact us

We are glad to help you. You can contact us by email and   we will answer every question you have. Alternatively, send us a Whatsapp or Facebook message.

To help you better and faster please, write your booking reference number (if you already have it) on your email and we will respond to your request as soon as possible.